The Importance of Good Manners

On the authority of A'isha radiallahu 'anha; A man sought permission to enter upon the messenger of Allah and so he said:"What an evil brother he is and what an evil son he is to his family."

So when he entered, the Messenger (salallahu 'alayhi wa salam) was gentle with him in his speech and when he left I said: "O Messenger of Allah, you said about him what you said and then you behaved with him in that manner!?" He said: "O A'isha the most evil people are those whom the people abandon them on account of their bad manners."

Source: Sahih al-Bukhari; the chapter of Adab (Manners).

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